FAQ

Our products are made from high-density, eco-friendly materials and comply with international safety standards (such as SGS, CE, TUV, ASTM). We have a strict three-level quality control system to ensure stable quality. We provide test reports for all raw materials to guarantee safety and reliability. - Case Showcase: We have multiple successful projects in South Korea and the USA. For example, a 3,000-square-meter project in South Korea received highly positive feedback from the client (videos and testimonials available upon request). - High Repurchase Rate: Our product repurchase rate exceeds 90%, with many clients choosing us again after their first collaboration. - Customization Services: We offer tailored solutions based on client needs to ensure the products perfectly match the venue.

Our pricing is based on the following factors: - Venue Size - Design Complexity - Functionality and Equipment - Customization Requirements Therefore, we do not provide per-square-meter pricing. Instead, we offer customized quotes based on your specific needs. You can provide the venue size and functional requirements, and we will share reference designs and price ranges for similar projects. Tip: We recommend providing the venue size and initial requirements so we can offer a more accurate quote.

Yes, we can design even without CAD drawings. You can provide venue information through: - Videos or photos of the venue - Hand-drawn sketches - Detailed descriptions of the venue size and key structures (e.g., pillars, entrances) Note: If the venue has fixed structures (e.g., pillars, entrances), we recommend providing CAD drawings for optimal layout design. Without CAD, we can still design based on the information you provide, but it may affect precision.

Process: 1. Venue Preparation: You provide the venue size and CAD drawings (or videos/photos). 2. Design Phase: - We provide theme, color, and functional area references. - Free 2D layout design and rough quotation (up to 5 revisions). - 3D design and accurate quotation until you are satisfied. 3. Order Confirmation: 50% deposit, with the remaining 50% paid before shipment. 4. Production and Shipping: - Production time: Typically 20-25 working days, depending on venue size and complexity. - Shipping time: Depends on the destination port (excluding customs clearance). 5. Installation and Launch: - Installation time: Approximately 20 days (varies by project scale). - Installation service: If you need our engineers, the cost is $130/day/person (including round-trip airfare, accommodation, transportation, and insurance). Refer to our installation service guide for details. Total Time: Approximately 3 months from production to launch, depending on theproject. Tip: We can provide installation documents if you prefer to handle installation yourself, along with detailed guidance.

We offer comprehensive customization services, including: - Theme Customization: Unique themes like ocean, forest, or space. - Color Customization: Adjust color schemes to match your brand or venue style. - Function Customization: Design functional areas based on venue size and client needs. - IP Customization: Incorporate popular or original IPs for a unique entertainment experience. Case Showcase: We can share examples of past customized projects to help you understand our capabilities.

We offer the following after-sales services: - Warranty: All products come with a 1-year warranty, including free repairs or replacements. - Maintenance Support: Regular maintenance to ensure long-term performance. - Remote Support: 24/7 technical support to resolve urgent issues. - Spare Parts Supply: Long-term supply of spare parts for easy maintenance.

We can arrange shipping from Ningbo Port to your destination port and provide customs clearance support. You can also handle shipping and customs independently. Tip: We recommend comparing shipping costs and services to choose the best option for you.

：Yes, we offer professional installation services at $130/day/person (including round-trip airfare, accommodation, transportation, and insurance). If you prefer to handle installation yourself, we provide detailed installation documents and remote guidance.

We accept the following payment methods: - Deposit: 50% deposit upon order confirmation. - Balance: Remaining 50% paid before shipment. - Payment Options: Bank transfer, letter of credit, etc.

We have completed multiple projects worldwide, including: - South Korea: A 3,000-square-meter FEC with highly positive client feedback. - USA: Several large-scale FEC projects with excellent reviews. - Middle East: Customized projects incorporating local cultural elements. Case Showcase: We can provide videos, images, and client feedback to showcase our expertise.

We offer free design revisions: up to 5 revisions for 2D designs and unlimited revisions for 3D designs until you are satisfied. Tip: We recommend providing detailed initial requirements to minimize revisions and speed up the process.

We provide a detailed budget breakdown during the design phase, including: - Equipment Costs - Shipping Fees - Installation Costs - Other Expenses Recommendation: You can adjust functional areas and equipment based on your budget to ensure the project stays within range.

Our collaboration process includes: 1. Initial Communication: Understand your needs and venue details. 2. Design and Quotation: Provide 2D/3D designs and detailed quotes. 3. Order Confirmation: Sign the contract and pay the deposit.4. Production and Shipping: Complete production and arrange shipping. 5. Installation and Handover: Install the project and conduct final inspection.